See the FAQ page for other common questions!

Can you ship to [my country]?

Unfortunately, if you do not see your country listed under the shipping options when checking out, I cannot ship there. I am unable to ship to several locations due to rules & regulations out of my control. These countries/regions include Russia, the UK, the EU, and several others.

If you believe it is a mistake that I cannot ship to your country, please contact me.

When will my order ship?

All orders ship within approximately one week from when they were placed. I generally try and have all orders from an update sent by the following weekend! Please keep in mind that I am one person, and during bigger updates/holidays/busy times, fulfillment may take slightly longer.

If I place multiple orders, can you combine them?

If you place more than one order and want them combined, please contact me ASAP via my contact form. Once combined, you will receive a refund of any excess shipping cost (after any insurance, etc).

Please note that I CANNOT combine any orders that already have shipping labels created. I will not combine orders unless asked to do so.

I am happy to combine orders when asked (especially for things like original pieces), but please keep in mind that it is extra work and time on my end. Please try and order all of your items at once, if possible! ♥

My order was sent back to you. Now what?

If your order comes back to me, I will contact you via the email associated with your order for next steps.

If the address provided on your order was input incorrectly by you, I will ask that you repay the shipping cost to have it sent to the correct address.

If I reach out and do not hear back from you after multiple attempts, your order will be refunded.

My tracking says "delivered," but I don't see my package.

Sometimes orders are marked as delivered by the carrier but have not actually arrived to their destination yet. Please allow a few days for your order to show up! If your order still has not arrived and has been marked as delivered, I recommend reaching out to your local post office to inquire. I am not responsible for lost or stolen packages that have been marked as delivered.

Do you have cheaper shipping options?

The only shipping options I offer are the ones you see when checking out. All of my shipping includes tracking numbers. Orders are shipped in either bubble or rigid mailers, depending on the items ordered. All orders of $45 USD or more automatically require insured shipping.

Can I combine my order with a Catmint Studios order?

No, I do not combine orders across shops.